SingleStore Professional Services
We’re committed to ensuring that customers maximize the value of their investment and meet their real-time objectives. Our specialists are experts in a variety of areas, including: hybrid cloud architecture, data ingestion, operational readiness, performance tuning and query optimization
QuickStart
Onboarding new customers with Architecture and Training Service
Expert Services
Advisory services to assist with key architecture topics such as query tuning
Implementation
Consulting resources to assist with deployment workloads on SingleStore
Migration
Migrate workloads from another database environment to SingleStore
Education
Instructor-led Developer and Administrator training courses - virtual or in-person
Technical Management
Experts to provide ongoing guidance with deployment and operations of SingleStore
DBA As-A-Service
Pool of dedicated DBAs to monitor, and manage your database
QuickStart
Quick Start Bundle consists of training courses plus architecture and consulting hours to accelerate your success with real-time analytics using SingleStore. SingleStore training includes live demonstrations, hands-on labs, ready-to-use AWS EC2 environments, and certification exams. Our Expert Services gives you access to a SingleStore Expert and these services can be tailored to your specific needs.
Bundled Services
| Services | Basic | Essentials | Enterprise |
|---|---|---|---|
| Instructor-led Training | Developer Course | Developer Course Administrator Course* | Developer Course Administrator Course* |
| Architect Hours | 16 | 40 | 160 |
| Sr. Consultant Hours | - | - | 56 |
| List Price | $15,000 | $30,000 | $75,000 |
* Can be converted to 40 Sr. Consultant hours
Expert Services
SingleStore Expert Services provide advisory assistance to customers on key architectural topics, which are critical for deploying and optimizing the SingleStore environment.
The topics include:
- Overview of SingleStore architecture
- Schema optimization
- Query tuning
- Security, such as RBAC, Kerberos, SAML, SSO, auditing
- SingleStore Tools (e.g. CLI / Studio)
- Cluster health check
- Monitoring
- Overview of SingleStore architecture
- H/A and failover capabilities (to meet RTO and RPO objectives)
- Backing up and restoring databases
- Stored Procedures
- Pipelines
- Planning for upgrades
- Cluster expansion
Implementation Services
The SingleStore Implementation Services provide general purpose consulting services to support the implementation and deployment of SingleStore. The scope of the work varies from engagement to engagement, and it will be described in a Statement of Work (SOW).
There are generally 4 types of Services:
Best-In-Class Expertise
SingleStore team to develop best practices and provide knowledge transfer
Architecture Guidance
SingleStore team to provide ongoing architecture support, which can span across multiple applications.
Co-Delivery Model
SingleStore to jointly deliver a critical project with a customer or a partner
Developer Staff Augmentation
SingleStore to provide developer resources to work alongside the customer’s application team
Existing DB Analysis
Analysis of existing database solution to define schema and application ingest requirements.
Data Mapping
Define data mappings and validation required to ensure data integrity during the migration
3rd Party Interfaces
Connect end applications to the SingleStore databases and verify processes are working as before
Data Conversion
Conduct data conversion processes to migrate data to SingleStore
Education Services
SingleStore Developer and Administrator Training enables developers with the skills to run and to manage SingleStore products from Day 1. Virtual Instructor-led training accelerates your team’s application development and deployment of SingleStore. These trainings are ideal for Application Developers, Database Administrators, Software Engineers, Data Scientists, Data Analysts and Machine Learning Engineers.
Developer Training
This training enables your SQL developers, data scientists, and data analysts to program for Fast Analytics and Intelligent.
Courses include:
- Datasets with Pipelines, JSON and Geospatial data
- Query Tuning, SQL Stored Procedures and User Defined Functions
- Core storage and distributed concepts include architecture, rowstores, columnstores, reference tables, shard keys and indexes.
Administrator Training
This Training prepares your Application Developers to successfully deploy SingleStoreDB Self-Managed for on-premise, air-gapped servers, and cloud cluster environments.
Courses include:
- Fundamentals on SingleStore infrastructure an overview of distributed architecture, and
- Practice labs for the online and offline deployments
- Advanced Courses on: columnstores, shard keys, SingleStore Tools and Studio, Security, Upgrades, Backup and Restore Management, and Operations for Snapshots, High Availability, and Monitoring.
Technical Account Management
The Technical Account Manager (TAM) is a SingleStore expert who is embedded with the customer to provide regular deployment and operational guidance. A TAM is also included in the Platinum Support package. This Technical Account Manager has the following responsibilities:
- Technical point of contact for critical tickets
- Provides insight into the customer’s application to SingleStore Technical Support and Engineering
- Capacity planning and scaling activities
- Architecture advisor on key topics, such as data ingest, backup, query tuning, and performance
- Internal advocate for the customer
- Schedules regular calls to review any issues or roadblocks
DBA As-A-Service
SingleStore DBA-as-a-Service offers a pool of expert database administrators (DBAs) to help monitor, manage, and maintain your SingleStore deployments. SingleStore’s expert DBAs help ensure healthy operations of SingleStore environment(s), supporting the adoption and success of your cluster deployments. DBAs work as an integral part of your team to prevent or quickly resolve problems in your environment.
Advisory Services
Ensure overall architecture, application design per best practices, and query performance analysis
Remote DBA Services
DBA Services, backup & restore, scheduled patches and releases with expert troubleshooting
Monitoring
Proactive operations by building automatic monitoring scripts and alerting systems
